1. Eligibility for Returns & Exchanges 

We want you to be fully satisfied with your Essential Gear ID purchase. If you are not happy with your order, you may return or exchange it under the following conditions:

• Items must be returned within 45 days of the purchase date.

• Products must be unused, unwashed, and in their original packaging with tags attached.

• Proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items 

Certain items are not eligible for return or exchange, including:

• Custom-made or personalized items.

• Final sale or clearance items.

• Products that show signs of wear or damage.

3. Refund Process 

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout. Shipping fees are non-refundable.

4. Exchanges 

If you need to exchange an item for a different size or color, please contact us at hello@essentialgear.id to arrange an exchange.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method to ensure the package is received.

6. Defective or Incorrect Items 

If you received a defective or incorrect item, please contact us at hello@essentialgear.id within 7 days of receiving your order. We will cover the return shipping and provide a replacement or refund.

7. Contact Us 

For any questions or assistance with returns and exchanges, please reach out to our customer support team at hello@essentialgear.id.