Last Updated: April 1st, 2025

By accessing or using our website (the “Site”) and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding.

1. General Use

1.1. The Site provides information about Essential Gear ID and its products. Your use of this Site is subject to these Terms. 

1.2. We reserve the right to modify or update these Terms at any time without prior notice.

2. Orders & Payments

2.1. All orders placed on our Site are subject to availability and acceptance. 

2.2. Prices are listed in your local currency and do not include applicable taxes or shipping fees unless stated otherwise. 

2.3. We accept payments via methods listed in the checkout process. Transactions are securely processed.

3. Shipping & Delivery

3.1. We offer domestic and international shipping. Estimated delivery times vary based on location. 

3.2. Essential Gear ID is not responsible for delays caused by customs, carriers, or unforeseen circumstances. 

3.3. Customers are responsible for providing accurate shipping details. We are not liable for lost shipments due to incorrect addresses.

4. Returns & Exchanges

4.1. We accept returns and exchanges within 45-days of delivery if the item is unused and in its original condition. 

4.2. Customers are responsible for return shipping costs unless the product is defective or incorrect. 

4.3. Refunds will be issued to the original payment method upon inspection of returned items.

5. Product Warranty

5.1. Our products are handmade and built to last. We offer a lifetime warranty covering manufacturing defects.

5.2. This warranty does not cover normal wear and tear, misuse, or accidental damage.

6. Intellectual Property

6.1. All content on this Site, including logos, text, images, and designs, is the property of Essential Gear ID and is protected by intellectual property laws.

6.2. You may not copy, reproduce, or distribute any content without our written permission.

7. Limitation of Liability

7.1. Essential Gear ID is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy Policy

8.1. We respect your privacy. Please refer to our Privacy Policy for details on how we collect and use your information.

9. Governing Law

9.1. These Terms are governed by the laws of Indonesia. Any disputes shall be resolved in the courts of Indonesia.

10. Contact Information

For any questions regarding these Terms, you can contact us at:

Email: hello@essentialgear.id